An article written by Mike Myatt at Forbes.com inspired the
article below. You can see the article
in its entirety here.
Managers tend to blame their turnover problems on everything
under the sun, while ignoring the crux of the matter: people don't leave jobs;
they leave managers. “Employees don’t
quit working for companies, they quit working for their bosses.” Regardless of
tenure, position, title, etc., employees who voluntarily leave, generally do so
out of some type of perceived disconnect with leadership.
Here’s the thing – employees who are challenged,
engaged, valued, and rewarded (emotionally, intellectually & financially)
rarely leave, and more importantly, they perform at very high levels.
Below are Myatt’s top 10 reasons talented people
leave their organizations. Below each
reason, I have reworded it to match athletics and being a part of a team.
1. You Failed To Unleash Their Passions: Smart
coaches align employee passions with the team’s pursuits. Don’t stymie a kids work ethic or dreams of
playing college or pro sports by making him fit into a system that doesn’t
suite them. Find ways to highlight their
abilities within the team concept.
2. You Failed To Challenge Their Intellect: Great athletes don’t like to live in a dimly lit world of
boredom. If you don’t challenge them, they’ll leave you for someone/someplace
that will.
3. You Failed To Engage Their Creativity: Great
talent is wired to improve, enhance, and add value. They are built to change
and innovate. They NEED to
contribute by putting their fingerprints on design. Smart coaches don’t place
people in boxes – they free them from boxes. What’s the use in having a
racehorse if you don’t let them run?
4. You Failed To Develop Their Skills: Coaching
and leadership isn’t a destination – it’s a continuum. No matter how smart or
talented an athlete is, there’s always room for growth, development, and continued
maturation. If you place restrictions on a person’s ability to grow, they’ll
leave you for someone who won’t.
5. You Failed To Give Them A Voice: Talented
people have good thoughts, ideas, insights, and observations. If you don’t
listen to them, I can guarantee you someone else will.
6. You Failed To Care: If you
fail to care about people at a human level, at an emotional level, they’ll
eventually leave you regardless of how much success they have as an individual
or you have as a team.
7. You Failed to Lead: Teams
don’t fail – leaders fail. The best testament to the value of leadership is
what happens in its absence – very little. If you fail to lead, your talent
will seek leadership elsewhere.
8. You Failed To Recognize Their Contributions: The best
coaches/leaders don’t take credit – they give it. Failing to recognize the
contributions of others is not only arrogant and disingenuous, but it’s as also
just as good as asking them to leave.
9. You Failed To Increase Their Responsibility: You
cannot confine talent – try to do so and you’ll either devolve into mediocrity,
or force your talent seek more fertile ground. People will gladly accept a huge
workload as long as an increase in responsibility comes along with the
performance and execution of said workload.
10. You Failed To Keep Your Commitments: Promises made are worthless, but promises kept are invaluable.
If you break trust with those you lead you will pay a very steep price. Leaders
not accountable to their
people, will eventually be held accountable by their
people.
Bottom line, if leaders (coaches)
spent less time trying to retain people, and more time trying to understand
them, care for them, invest in them, and lead them well, the retention thing
would take care of itself.
If these thoughts
resonate with you, I’d encourage you to pick up a copy of his upcoming book Hacking Leadership (Wiley)
as he unpacks several more thoughts about talent, team building, leadership and
culture.
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