Team Tuesdays: Steven Covey — Emotional Bank Accounts

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We’ve all heard of financial budgets, but what about your team’s Emotional Bank Account? Coined by Stephen Covey in The 7 Habits of Highly Effective People, this concept represents the amount of trust that has been built up in a relationship.

Just like a traditional bank account, you make deposits and withdrawals with your teammates every day.

  • Deposits: When you build trust with your teammates by showing up ready and doing our job with excellence and integrity.

  • Withdrawals: When you lose trust with your teammates by not showing up ready and by not doing our job with excellence and integrity.

When your trust is high because you’ve made more deposits than withdrawals, your team can show up more prepared, more aligned, and can execute at a higher level — with both speed and accuracy. And, you can lead and respond with positivity and bounce back quicker from mistakes.

Building a strong, connected team or culture doesn’t require big, grand gestures — it requires consistent, daily micro-deposits. This week, focus on balancing the ledger so you’re consistently depositing more trust than you withdraw. Define, manage, and model expectations, express gratitude when those expectations are met, and watch your team’s trust — and productivity — takeoff.

Something to Think About

What "deposit" can you make for a teammate today?

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